Frequently Asked Questions
Plan For The Future
Booking your rental products long before the date of your event reduces rushed decisions and gives sufficient time for you and Lakeside Fun Rental to work together to plan and prepare an enjoyable event. Ordering early also increases the probability that the products, delivery and pickup times you want will be available. Last minute changes can be counterproductive and may have adverse affects on an otherwise successful event. At Lakeside Fun Rental we make every effort to help you make the best choices for your event!
When You Come To Pick Up Equipment
-Come to Lakeside Fun Rentals Front Office first to sign Contract.
-Bring your Driver’s License & Credit Card in with you
-Know the Name & Phone Number the equipment is Reserved under.
PREPARE YOUR VEHICLE BEFORE you get to our Loading Area – Make room by emptying out unnecessary items, take out or lay down seats. Without seeing your vehicle we cannot determine if it’s large enough to carry your order. YOU SHOULD MEASURE your vehicle to verify if it will fit or not (or plan for multiple trips).
COME PREPARED TO LOAD THE EQUIPMENT YOU RENT! Our Warehouse Staff are NOT required to load your rented equipment but will be happy to “assist” you ONLY. Many people ask if it’s appropriate to tip – you are welcome to tip what you feel is appropriate.
It’s your responsibility to secure the equipment &/or trailer BEFORE you leave our lot.
LAKESIDE FUN RENTALS is not responsible for any damages to your vehicle that may happen during loading.
Before you leave our property YOU ARE responsible to check the condition of & count all the equipment to verify that you received everything listed on your Contract. You will be asked to initial that you counted & received everything! (You will be charged for any Missing Equipment & transport containers.)
We’re not a fast-food restaurant! We are well aware that you have many things to accomplish when planning an event & time is a premium. We can not predict how busy we will be when you arrive & ask for your patience as you wait your turn. We operate on a first come first served basis & it’s our goal to have you in & out as quickly as possible with everything you ordered. Please be patient & follow the instructions our staff give you for lining up vehicles in an orderly fashion so as not to block our neighboring residents.
We recommend arriving at least 30 minutes prior to close of business!
Responsibility for equipment remains with the Customer from the time they receive the equipment until it’s returned (or picked up by Lakeside Fun Rentals Staff at the pre-arranged scheduled time). Be sure equipment is secured when not in use & protected from the weather. We charge for equipment returned dirty, for replacement costs of missing, broken, or damaged items (including transport boxes). CUSTOMER RESPONSIBILITIES Renter assumes responsibility for equipment rented from time received to time of return. Equipment is to be returned dry, restacked, refolded and repacked in same containers. Be sure equipment is secured when not in use and protected from weather. Check with management of hired venue to make sure they will do this for you. We charge full replacement cost for missing or damaged equipment or transport containers. All necessary permits, licenses, public & private utility marking is CUSTOMERS RESPONSIBILITY; Lakeside Fun Rental accepts NO RESPONSIBILITY. Replacement, Repair, & Cleaning charges will be assessed on any equipment lost or damaged (the Customer is responsible from the time they pick up until it’s been returned). A charge will be assessed on items returned but not cleaned. PLEASE make special arrangements in advance when you know you will not be able to clean items before returning. A charge will be made for all boxes or crates not returned.
108 MARINE DRIVE, YANKTON SD
" NEXT TO CAPTAIN NORMS"
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